Marshall Rosenberg’s Nonviolent Communication teaches us what empathy is, and also what empathy is not. He defines this latter category as “other conversational responses” (or OCRs for short). Other conversational responses account for most of the language we use day to day. These OCRs are not all inherently bad. Some

Empathy is a critical skill that allows us to truly understand others and connect with them on a deep level. When we empathize, we step outside of our own thoughts and give someone else an experience of truly being heard. It helps us build stronger relationships, resolve conflicts, and create